Shipping Policy

At RR DIGITAL TECH SDN. BHD., we strive to ensure all orders are processed and delivered efficiently and securely, whether locally within Malaysia or to international destinations.

📦 Shipping Methods

We work with trusted courier partners to deliver your orders safely and on time. Our shipping partners include:

  • Local Deliveries (Malaysia):

    • J&T Express

    • Pos Laju

    • Ninja Van

    • DHL eCommerce

  • International Deliveries:

    • FedEx

    • DHL Express

    • Aramex

    • EMS (via Pos Malaysia)

⏱️ Estimated Delivery Time

DestinationProcessing TimeEstimated Delivery Time
West Malaysia1–2 working days2–4 working days
East Malaysia1–2 working days3–7 working days
Singapore1–2 working days4–6 working days
Other Countries1–3 working days5–12 working days

Note: Delivery times may vary based on customs clearance, holidays, weather conditions, or remote area addresses.

📍 Shipping Coverage

We currently ship to:

  • All states in Malaysia (West & East)

  • Selected Southeast Asian countries

  • Worldwide on request (rates may vary)

💵 Shipping Charges

  • Shipping fees are calculated based on weight, destination, and courier selected.

  • Final charges will be shown at checkout before payment.

📦 Order Tracking

Once your order has been shipped, a tracking number and link will be provided via email or SMS for you to monitor your delivery status.

📬 Delivery Issues

If your parcel is delayed, lost, or damaged during transit, please contact our support team at [email protected] within 48 hours of the expected delivery date. We will assist you in resolving the issue with the courier provider.