Terms and Conditions

By using our website, placing an order, or interacting with our services, you agree to be bound by the following terms and conditions. Please read them carefully before proceeding.

1. Data Collection & Usage

We collect and process personal data such as name, address, contact details, order history, and payment information for the following purposes:

  • To process and fulfill your order

  • To communicate about your purchase

  • To improve customer service and website experience

  • To send promotional content (if you opt in)

Your data is only shared with trusted partners (e.g. couriers, payment processors) necessary to complete your transaction. We do not sell your data to third parties.

For full details, refer to our Privacy Policy.

2. Return & Refund Policy

We offer returns and refunds under the following terms:

A. Return Conditions

  • Return must be requested within 7 days of receiving the item.

  • Item must be unused, in original packaging, and in resellable condition.

  • A valid order number or invoice must be provided.

B. Items Not Eligible for Return

  • Final sale or clearance items

  • Used or damaged items due to customer misuse

  • Opened items of personal nature (e.g., earphones) for hygiene reasons

C. Refund Process

  1. Email us at [email protected] with your order number and reason for return.

  2. If approved, we’ll provide the return shipping address and instructions.

  3. Customer is responsible for return shipping unless the return is due to our error.

  4. Upon receiving and inspecting the item, we’ll process your refund to the original payment method within 5–7 business days.

  5. Shipping fees are non-refundable unless item was faulty or wrongly delivered.

3. Legal & Export Compliance

  • Customers are responsible for complying with local import laws in their country.

  • RR DIGITAL TECH SDN. BHD. is not liable for items held, delayed, or confiscated by customs.

  • Any applicable customs, VAT, or import duties are borne by the buyer.

4. Click to Accept

By checking the box “I agree to the Terms & Conditions” at checkout, you acknowledge and accept:

  • The shipping, return, and refund policies as outlined above

  • That your data will be processed in accordance with our Privacy Policy

  • That RR DIGITAL TECH SDN. BHD. shall not be held liable for issues arising from failure to read or understand these terms

You must agree to these Terms & Conditions before completing your purchase.